Frequently Asked Questions
  • Documentation
    • All passengers age 18 and older are required to present valid government-issued photo identification (federal, state or local) that is REAL ID compliant. Example: driver's license or passport.
    • All passenger names (first, middle and last names) on airline tickets / e-tickets must match identification exactly or the airlines will deny boarding. Suffixes (Jr, Sr, III, etc.) are not required.
    • Any changes after ticketing may result in additional fees and penalties.
    • Travel with photocopies of your travel documents and identification in case the originals are lost or stolen.
    • Important note for married people or anyone who has changed their name: If your maiden/former name is on your current passport or government-issued identification, you must make sure your airline ticket has the same name. (The name on your ticket must match the name on your identification.)
  • Airport check-in and boarding
    • To avoid being denied check-in or boarding:
      • You and your luggage must be checked in with the airline at least 45 minutes prior to flight departure. You may be able to check-in online and prepay baggage fees; visit your airline’s website for information.
      • You must be at the gate at least 20 minutes prior to departure.
      • We recommend arriving at the airport at least two hours prior to flight departure to allow for long lines and delays.
      • If you have an early morning departure, contact your airport to determine when the ticket counter will be staffed.
    • Airline websites and travel apps are useful for checking flight status and receiving notifications.
    • The mobile web app will include your flight information and confirmation number to use as a reference at check-in.
    • Visit the TSA website for more information.
  • Packing Tips
    • One carry-on bag is permitted per person, plus a personal item (laptop, purse, camera bag). The bag may not exceed 45 linear inches (9” x 14” x 22”) and must fit in the overhead compartment or under the seat in front of you.
      • Carry some toiletries, a change of clothes, swimsuit (if applicable) should your luggage be delayed.
      • Prescription drugs, in their original containers, should also be in your carry-on luggage.
      • Be sure to carry your valuables on you or in your carry-on.
    • Liquids, aerosols, gels, creams and pastes are limited to travel-size (3.4 ounces or less, each) and must fit comfortably in ONE quart-size clear plastic zip-top bag. Click here for more details.
    • The TSA requires that your luggage be unlocked, or you may use TSA-approved locks, which are available where travel-oriented goods are sold.
    • For the most current information about what is allowed, visit the TSA website and your airline’s website.
  • Checked luggage fees
    • Baggage fees vary by airline and frequent flyer status. Contact your scheduled airline for up-to-date information.
    • All luggage fees incurred will be at your own expense at airport check-in.
  • Verify departure time 
    Be sure to call or check the airline’s website (phone numbers and websites listed below) or use the airline’s mobile app before leaving for the airport to verify that your flight is on time. 
  • Flight delays
    Once you check-in, the reservation is in the hands of the airline. If your travel is interrupted or cancelled while you are at the airport, please get in line at a ticket counter or service desk. Once your new flights are booked, please inform EPC Travel Headquarters of the new flight information. While in line, if you'd like assistance with possible flight options, call BTC at 800-346-1315. If you call outside of business hours, an option is provided to be forwarded to one of the Air Specialists for assistance.

UPDATE

  • Attire Guidelines
    • Comfortable travel clothes: Casual, loose-fitting clothing and comfortable walking shoes. You may want to bring an additional layer, such as a sweatshirt, with you on the plane.
    • Casual attire: Shorts, jeans, nice t-shirts, comfortable tops, sandals, or tennis shoes. No ripped clothing, cutoff shorts, or tank tops.
    • Pool attire: Swimsuits with cover-ups, and sandals or flip-flops. Cover-ups and shoes are required in the resort lobby and restaurants.
    • Resort casual attire: Casual slacks, jeans, or dress shorts with a button-down or polo-type shirt for men; dress, skirt, dress shorts or jeans/pants with a coordinating top for women. A lightweight sweater or jacket is suggested for the cooler outdoor evening temperatures.
  • Expenses
    Personal items such as room incidentals, laundry, phone calls, movie rentals, and activities not sponsored by Motivation Excellence will be at your own expense.
  • Gratuities and Taxes
    Tips and taxes for all services outlined in the itinerary, including gratuities for your spa treatment, housekeeping and porterage, have been prepaid for you. Tips for optional sightseeing, additional meals, and other services rendered should be handled on an individual basis.
  • Hosted Events
    • Welcome Meeting & Dinner on September 14
    • Wine Blending Experience & Tasting on September 15
    • Full Spa Experience with Spa Treatment on September 16
    • Offsite Group dinners on September 15 & 17
  • Meal Allowance
    A pre-paid Visa gift card will be provided in the travel experience document packet, mailed to you approximately two weeks prior to travel. This card covers:
    • Roundtrip Uber fare for you and your guest
    • Lunch for you and your guest
    • Special dinner allowance for you and your guest to enjoy a private evening out
  • Medical Information
    Please advise EPC Travel Headquarters of any medical conditions that may require special attention or treatment, if not already noted in your registration. Bring a copy of any prescriptions you are taking and pack your prescription medicine in your carry-on luggage. We suggest you bring an extra supply in case of an unforeseen emergency. Do not pack medication in your checked luggage.
  • Special Dietary Requests
    We are happy to help you with special menu requests (i.e. vegetarian meals, etc.) and any other special needs. Please contact EPC Travel Headquarters if you did not note your request during registration. 
  • Sponsored Tours and Activities
    Confirmations for your sponsored activities can be found on the Itinerary page of the mobile web app. All appropriate tips have been paid to the guides, drivers, and tour staff.
  • Time Comparison
    Sonoma is in the Pacific Time Zone and observes Daylight Saving Time.
    • Pacific Daylight Time: Noon
    • Mountain Daylight Time: 1 pm
    • Central Daylight Time: 2 pm
    • Eastern Daylight Time: 3 pm